They’re surprised to learn that Snapchat’s AI knows their location, for example, and can use that information in its responses, even if they’re not sharing their location on the Snap Map. Not only do users find the AI feature invasive, some find it creepy, as well. Snapchat’s AI chatbot is now free for all global users, says the AI will later ‘Snap’ you back Now, the number of one-star reviews is starting to come down a bit, but they still remain elevated. That’s the day after the My AI global release was announced.
This Impact Score is a weighted index that measures the effect a term has on sentiment and ranges from -10 to +10.Īpptopia also said that Snapchat received around 3x more one-star ratings than usual on April 20, 2023. The firm has given the term an “Impact Score” rating of -9.2. Its analysis shows “AI” was the top keyword in Snapchat’s App Store reviews over the past seven days, where it was mentioned 2,973 times. The number of daily reviews has also increased by five times over the last week, the firm noted.Īnother app data provider, Apptopia, reports a similar trend. App Store review was 3.05, with only 35% of reviews being one-star. For comparison, across Q1 2023, the Snapchat average U.S. App Store review was 1.67, with 75% of reviews being one-star, according to data from app intelligence firm Sensor Tower.
Over the past week, Snapchat’s average U.S. But following the chatbot’s rollout to Snapchat’s wider community, Snapchat’s app has seen a spike in negative reviews amid a growing number of complaints shared on social media. Launched last week to global users after initially being a subscriber-only addition, Snapchat’s new AI chatbot powered by OpenAI’s GPT technology is now pinned to the top of the app’s Chat tab where users can ask it questions and get instant responses. The user reviews for Snapchat’s “My AI” feature are in - and they’re not good.
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